FAQ and Contact Us

 

Frequently Asked Questions

 

Security Related

  • Is my Credit Card information secure?

 

Payments Related

  • What's your cancellation and refund policy?
  • I paid for annual payment, Can I get a refund in the middle?
  • My child missed a class, can we get partial refund?
  • We had less classes in one month, do we still pay full amount? 

 

Program Related 

  • Can my child attend your after school program in another school?

  

Security Related

Q: Is my Credit Card information secure?

A: Your online payment through guruseducation.com is processed by Paypal secure payment system. Gurus Education does not store or have access to your credit card information.If you register through City or third-party facility, please check their site for details.

 

Payments Related

Q: What's your cancellation and refund policy?

A: If you register through City or third-party facility, please check their site for cancellation and refund policies. For registrations processed through guruseducation.com, We have a NO QUESTION ASKED, NO CANCELLATION FEE REFUND POLICY. Here is our cancellation and refund policy:

1. We NEVER charge any cancellation fee.

2. You can cancel for full refund anytime before the session starts.

3. If we cancel the session for any reason, we'll issue full refund. 

4. If you cancel after the session starts, we'll issue prorated refund. Effective date of cancellation is when the notice of cancellation is sent to the company email or by call to the main company phone number. Refund amount is calculated as follows:

4a. We calculate the price per class by using the base tuition. Base tuition is before any discounts, coupons or one-time payment discounts.

4b. Your cost is calculated based on base tuition per class multiplied by number of classes conducted. Please note there is no refund if the class was conducted but your child failed to attend.

4c. Refund amount is calculated by subtracting your cost from the fee you had paid including all discounts.

 

Q: I paid for annual payment, Can I get a refund in the middle?

A: Yes, We have a NO QUESTION ASKED, NO CANCELLATION FEE refund policy. If you paid for entire year, you can still cancel it anytime. See previous question for details of how refunds are calculated.

 

Q: My child missed a class, can we get partial refund?

A: Sorry, there is no refund for missed classes. Raise your concern to the teacher and he/she would be happy to assist your child with any material missed.


Q: We had less classes in one month, do we still pay full amount?

A: Monthly payment fee spreads the cost of 26 classes over 7 monthly installments and the amount is same irrespective of number of classes in a month. Typical 26 week session will last over 7 months.

  

Program Related

Q: Can my child attend your after school program in another school?

A: Yes, we do not restrict students by location. However our after school programs typically start few mins after school ends. It's often not possible to reach there from another school. If you can reach there in time, you can register your child in our after schooll program in another school.

 

Q: How do instructors deal with students of different skill levels in one class?

A: Our class format is designed to meet that variation. In fast, we try to use this to our advantage. Our class format includes lecture, teacher modeling speech for students and show time (students presenting their speeches). Although the teaching material is same for all, the speech topics are assigned according to their skill level. In the show time part of the class, each child presents in front of the group and the teacher gives feedback according to his/her skill level. We also use this disparity to our advantage as confident students love to volunteer and be role model for the shy students. We do group activities, peer feedback ro encounrage the shy ones and provide forum to blossom for everyone.